Return & Refund Policy

Return & Refund Policy

Thank you for choosing KIKUI LLC. We are committed to providing you with exquisite tableware and a pleasant shopping experience. If you are not satisfied with your order, please review our return and refund policy below:

1. Return Conditions
   • If you find any quality issues with the product or if it is damaged during shipping, please contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as proof. We will offer a return.
   • If the item you received is incorrect (e.g., wrong item, incorrect quantity), please contact us within 7 days of receiving the product.
   • If you wish to return the product for personal reasons (e.g., change of mind), the item must be unopened, unused, and in its original packaging. Return requests must be made within 7 days of receiving the product.
2. Refund Process
   • Returned items must be sent to the address we provide once they meet the return conditions.
   • Once we receive and confirm that the returned items are in good condition, we will process your refund within 7 business days. The refund will be issued to the original payment method.
   • Please note that the time it takes for the refund to be credited to your account may depend on your bank or payment platform’s processing time.
3. Return Shipping Costs
   • If the product was damaged during shipping or if you received the wrong item due to our error, we will cover the return shipping costs.
   • If the return is due to personal reasons (e.g., change of mind), the return shipping cost will be the responsibility of the customer.
4. Non-returnable Items
   • The following items are not eligible for return or refund:
     • Used or damaged items;
     • Items outside the return window;
     • Custom items or special promotional items.
5. How to Request a Return & Refund
   • Please contact us via email or online customer service, providing your order number, a description of the issue, and any relevant evidence (e.g., photos). We will process your return and refund as quickly as possible.
6. Customer Service
   • If you have any questions regarding our return and refund policy or need further assistance, please feel free to contact our customer service team. We are here to assist you and ensure your issue is resolved.